---
title: "Help centre"
description: "Set up Marxx, connect your accounts, and fix the errors you might see in the app."
canonical_url: "https://marxx.ai/help"
---

# Help centre

## Getting started

- [Get started with Marxx](https://marxx.ai/help/getting-started): Finish setup in three short screens, work through the Getting started checklist on Home, and learn where help lives in the app.
- [How Marxx is organised](https://marxx.ai/help/how-marxx-is-organised): Your organization holds your team, plan and credits. Each client inside it keeps its own ad accounts, boards, personas and reports.

## Connections

- [Connect your Meta ad account](https://marxx.ai/help/connect-meta): Log in with Facebook, pick an ad account and let Marxx import your ads. Includes fixes for login, popup and missing-account problems.
- [Reconnect a Meta ad account](https://marxx.ai/help/reconnect-meta): Why a Meta connection stops working, how Marxx tells you, and how to reconnect so new ad data flows again.
- [Leads waiting on a Meta reconnect](https://marxx.ai/help/lead-answers-pending): Why some leads show no form answers yet, and the reconnect that fills them in.
- [Connect Google Ads](https://marxx.ai/help/connect-google-ads): Sign in with Google, then choose the account to import. Nothing imports until you choose one.
- [Connect Google Drive for brand assets](https://marxx.ai/help/connect-google-drive): Sync folders from Google Drive into your Brand kit so Marxx can search your images, videos and documents by meaning.
- [Connect Instagram and save reels to a board](https://marxx.ai/help/connect-instagram): Prove your Instagram account by sending a code to @marxx_ai, then share reels and posts to @marxx_ai to save them to a board.
- [Connect Slack for alerts](https://marxx.ai/help/connect-slack): Connect your Slack workspace, choose a channel, and turn Slack on for each alert rule.
- [Install the Marxx Chrome extension](https://marxx.ai/help/chrome-extension): Save ads from the Meta Ad Library, TikTok, Pinterest and the web straight into your Marxx boards.
- [Use Marxx inside Claude, ChatGPT and Cursor](https://marxx.ai/help/connect-mcp): Add the Marxx MCP server to your AI assistant, approve it on Marxx, and ask about your ads in plain English.
- [Connect WhatsApp to reply to leads](https://marxx.ai/help/connect-whatsapp): Link your WhatsApp Business number so you can reply to lead-form leads from the Leads page. Covers setup, the card step and the 24-hour reply window.

## Clients and team

- [Add, rename and archive clients](https://marxx.ai/help/manage-clients): Manage every client from Settings, Clients: add one, fix its name, archive it, and assign ad accounts that don't belong to anyone yet.
- [Invite your team and control client access](https://marxx.ai/help/invite-members): Invite people by email, choose their role, limit them to specific clients, and fix the usual invitation problems.

## Plans and credits

- [Credits and plan limits](https://marxx.ai/help/credits-and-limits): Limits cap how much of something you can have. Credits pay for generations and analysis. Here is how each one behaves and what to do when you hit it.
- [Your trial and subscription](https://marxx.ai/help/trial-and-subscription): See how long your trial has left, subscribe when it ends, and know what the renewal and ended-subscription messages mean.

## Fix a problem

- [My data isn't showing](https://marxx.ai/help/data-not-showing): Work through the usual reasons a page is empty or out of date: an import still running, the wrong client, an unassigned ad account, or a Google Ads account you haven't chosen.
- [Troubleshooting error messages](https://marxx.ai/help/troubleshooting): What each message in Marxx means, why it appears and how to get past it. Find the wording you saw and read the cause and fix.